We strive to carry the best in RC products. However, from time to time there may be defects and this policy explains our precedures in that event. Many of our products are covered by the manufacturer and we may refer you to them to allow them to evaluate and correct the problem. We (and they) may require pictures to verify the damage or malfunction.
Inspect the product before you fly it. Read the instructions before you assemble it. Be sure to run pre-flight checks BEFORE you fly. This includes inspecting all hinges, testing the power and radio systems, and doing a range check on the radio system. If you have problems or questions this is the time to solve them. If there are problems, send an email to us at info@hobbyzone.com explaining the problem and include images or videos which demonstrate the problem. We have found over the years that a lot of problems are simple misunderstandings of how the products work and not a defect.
Product warranties do not cover airplanes that have been flown. There are so many factors in radio control that can cause a plane to crash that we can not be responsible for what happens after a plane leaves the ground.
We understand that some defects are not discovered before you start assembling the model. However, do not throw the product box, shipping box, and packaging away until you have thoroughly inspected, tested and successfully flown the plane. We will not pay for return shipping on any box other than the original.
The most common warranty problems are defective ESCs, servos, motors, and retracts. We will provide replacement parts for those if defective, but we require video or photographic evidence of the problem. The customer will be responsible for installing the part.
We may require the parts back to examine. We will reimburse shipping costs. For small items, it is most expedient if you ship the part back at your expense and we will then reimburse you. If a whole airplane must be returned for warranty, we will provide a return label to be printed and put on the shipping box for dropping off at FedEx. If a plane is returned under warranty and it proves to be that the customer has caused the damage or there is nothing defective with the plane, we will deduct the actual cost of the label from the refund. We do not charge shipping costs on replacement planes sent out.
Small cosmetic defects are not covered by warranty. These planes are warrantied to fly right and a chip of paint or a little overspray is not sufficient reason to return a plane. Slight wrinkles and warping of foam can often be easily corrected with application of some heat. We recognize that if a hole is misdrilled so a wing cannot be installed, or a decal is installed upside down that is a warrantied problem. If you are unhappy with the fit and finish of your plane, send pics to info@hobbyzone.com and we will review the problem.
We encourage you to test electronics before you fly. If a part fails, we are only responsible for that part, and not damage caused by the crashing of the aircraft.
Warranties are not transferable.
Scratch-and-Dent products are sold “as is”.
Because nobody wishes to have defective LiPo batteries in the mail, we make an exception on battery warranties. If you have a defective E-flite, Spektrum, or Venom battery, you must contact the manufacturer for warranty claims. The normal procedure for Arrows batteries is to send voltage readings for the cells. Once we determine the battery is defective, we have you cut the wires to disable the battery and ready it for disposal. We send a new battery once we receive a picture at info@hobbyzone.com.
If you have a warranty claim or have questions, contact us at info@hobbyzone.com.
