🚚 Shipping & Tracking Policy
Thank you for choosing HobbyZone – below you'll find everything you need to know about shipping, processing times, warehouse locations, and how to use Seel Worry‑Free Protection.
💰 Shipping Rates
Free Shipping on all U.S. orders over $99.
Flat Rate $6.99 for orders under $99.
Oversize Items: Some large or heavy products may incur an additional oversize shipping charge. This fee is clearly noted on the product page and at checkout.
📮 PO Box & Address Restrictions
We cannot ship large or oversize items (RC aircraft, main wings, fuselages, stands, and large RC cars) to PO Boxes. Please provide a physical street address for these orders.
Small accessories and parts may still be sent to PO Boxes via USPS when eligible.
⏱ Order Processing
Orders are processed within 3–7 business days.
• Pre‑orders and out‑of‑stock items are excluded from this timeline.
• You will receive a tracking number via email as soon as your order ships.
• Allow up to 24 hours for the carrier to update tracking information.
🌍 Shipping Origin & Delivery Times
We ship from U.S. and China warehouses, choosing the location that can deliver fastest based on inventory and your address.
📦 Carriers & Tracking
We ship via UPS, USPS, FedEx, and trusted international partners.
If you haven’t received tracking after 7 business days:
🛡 Worry‑Free Purchase Protection by Seel
If you selected Seel Worry‑Free Protection at checkout, your order is covered against loss, theft, or damage during shipping.
To file a claim:
📧 Look for an email from Seel (sent to the address used at checkout) and click the “Report an Issue” button.
🌐 Or visit https://resolution.seel.com and enter your email and order number (or policy ID).
📞 For assistance, contact Seel directly at support@seel.com.
📌 Additional Notes
loading
