Return Policy

🔁 HobbyZone Return Policy

At HobbyZone, we want you to feel confident in your purchase. If something isn’t right, we’re here to help. Please review our updated return guidelines before submitting a request.

✅ Eligible Returns

We accept returns within 30 days of delivery for items that meet all of the following requirements:

• New, unused, unassembled, and in original condition

• Original packaging, manuals, accessories, and all included parts

• Factory-sealed items are processed fastest

A 15% restocking fee may apply.

❗ Battery Return Policy (Important Update)

For safety and compliance reasons:

❌ Standalone batteries cannot be returned, whether opened or unopened.

✔️ Batteries included inside a sealed RTF/RTF bundle can be returned,

but only if the entire product is returned unopened and unused.

📩 Return Authorization (RMA Required)

All returns must be approved in advance.

To request an RMA:

1. Contact us with your order number and reason for return

2. Once approved, you’ll receive an RMA number and return instructions

Packages without an RMA may be refused.

💡 How to Return an Item

1. Request RMA & Approval

Contact us to obtain your RMA number.
If the item is defective, include photos or video to help us evaluate.

2. Pack & Ship

• Package items securely with all original materials

• Write the RMA number clearly on the box or label

• Customer is responsible for return shipping unless the error is ours

• We can provide a discounted return label; the cost will be deducted from your refund

3. Inspection & Refund

Refunds are issued 3–7 business days after inspection.
Restocking and/or shipping fees may apply.

🚚 Shipping Costs & Deductions

• Original shipping is non-refundable

• Orders that received free or discounted shipping will have the actual shipping cost deducted from the refund

• Return shipping is the customer’s responsibility unless the wrong item was sent

❌ Items Not Eligible for Return

We cannot accept returns for:

• Items delivered more than 30 days ago

• Products that have been opened, used, assembled, or modified

• Missing packaging, manuals, accessories, or components

• Damage caused by improper return packaging

• Standalone batteries of any type

• Batteries inside RTF bundles once the box is opened

• Electronics once installed, soldered, or connected

• Scratch-and-dent, clearance, or open-box items

• Software simulators (license-restricted)

⚠️ Defective, Missing, or Damaged Items

If your item is defective or missing parts, please contact us within 7 days of delivery.
Many issues can be resolved with replacement parts or simple troubleshooting.

Include:

• Order number

• Description of the issue

• Photos or video

Some issues may fall under our Warranty Policy.

🏬 Purchases From Other Retailers

If the product was purchased from Amazon, a hobby shop, or any seller other than www.hobbyzone.com, returns must be handled directly through that seller.

If you have any questions about eligibility or need assistance with a return, please reach out through our Contact Us page.