🛠 Warranty Support
If you’re experiencing an issue with a product purchased from HobbyZone.com, we want to help you get the support you need as quickly as possible.
Warranty claims must be submitted directly to the appropriate manufacturer, as each brand has its own process for handling repairs, replacements, and service eligibility.
Below is a breakdown of warranty support by brand:
🔵 FMS Products
Covers: RC airplanes, trucks, and accessories
📧 Contact: support@fmsmodel.com
📌 Warranty Terms: 90-day warranty covering defects in materials or workmanship. Claims must include HBZ order number, issue summary, and clear photos or video.
🔵 Arrows RC Products
Covers: RC airplanes and accessories
📧 Contact: Hobby Zone Customer Service
📌 Warranty Terms: 90-day warranty. We will assist you directly for Arrows brand claims. Please include HBZ order number, description of the issue, and supporting images.
🔵 Volantex RC Products
Covers: Select planes, gliders, and RC boats
📧 Contact: sales@hobbyzone.com
📌 Warranty Terms: 90-day limited warranty. Reach out with HBZ order number and description of the defect. We’ll help coordinate support with the supplier if needed.
🔵 E-flite, HobbyZone, Spektrum, Axial, Losi, ARRMA, Blade, and Other Horizon Hobby Brands
📧 Contact: productsupport@horizonhobby.com
🌐 Website: https://www.horizonhobby.com
📌 Warranty Terms: Warranty support must go directly through Horizon Hobby. Include your product details, order confirmation, and issue summary. Horizon Hobby is the official support provider for these brands.
⚠️ Third-Party Products
For products not listed above or items purchased from a third-party retailer, please refer to the warranty and return policies of that seller. HobbyZone is only able to support warranty claims for items purchased directly from www.hobbyzone.com.
📝 Tips for Submitting a Warranty Claim
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Include your order number or proof of purchase
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Provide a detailed description of the issue
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Attach clear photos or video showing the defect or problem
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Include your name and preferred contact email