🚚 Shipping & Tracking Policy
Thank you for choosing HobbyZone! Below you'll find important details about how we handle shipping, from order processing to delivery times, warehouse locations, and what to do if you’ve purchased Seel Worry-Free Protection.
📮 PO Boxes & Address Limitations
We can’t ship large or oversize items (including RC aircraft, main wings/fuselages/stands, and large RC cars) to PO Boxes. Please provide a physical street address at checkout for these items. Orders that can’t be shipped to the address provided may be canceled and refunded.
Note: Small accessories/parts may still ship to PO Boxes via USPS when eligible.
💵 Shipping Rates
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FREE Shipping on all U.S. orders over $99
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Flat Rate Shipping of $9.99 for orders under $99
📦 Oversize Shipping Charges
To keep our overall shipping costs low for most customers, certain large or heavy items may incur an oversize shipping charge. This fee applies to products where our shipping cost is substantially higher than average.
If an item qualifies as oversized, the additional shipping charge will be clearly noted on the product page or during checkout.
⏱ Order Fulfillment Timeline
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Orders are processed within 3–7 business days
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Tracking information is sent via email once your order ships
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Pre-orders and out-of-stock items are excluded from this timeline
🌍 Shipping Origin & Delivery Times
We ship from U.S. and China warehouses, depending on product availability and your delivery location.
🏢 U.S. Warehouse (Ships only to USA)
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Order Fulfillment: 3–7 business days
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Transit Time: 3–7 business days
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Ships:
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All RC Airplanes
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1:6, 1:10, 1:12, 1:18, 1:24 scale RC Cars
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Airplane Fuselages, Main Wings, Stands
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Car Batteries
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🌏 Chinese Warehouse (Ships worldwide including USA)
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Order Fulfillment: 3–7 business days
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Transit Time: 7–14 business days (remote areas may take longer)
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Ships:
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1:12, 1:18, 1:24 scale RC Cars
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Car Accessories (excluding batteries)
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Airplane Accessories (excluding fuselage, main wing, stand)
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We always ship from the warehouse that can deliver your order fastest based on inventory and location. Some orders may arrive in multiple shipments.
📦 Carriers & Tracking
We ship via UPS, USPS, FedEx, and trusted international partners.
Please allow up to 24 hours after receiving your tracking number for the carrier to begin updating tracking info.
If you haven't received tracking after 7 business days:
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Check your spam/junk folder
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Or log into your HobbyZone.com account to view order details
🛡 Worry-Free Purchase Protection by Seel
If you added Seel Worry-Free Purchase Protection during checkout, your order is protected against loss, theft, or damage during shipping.
To File a Claim:
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Check your email for a message from Seel (sent to the email used at checkout)
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Click the “Report an Issue” button in the email to access your claims center
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Follow the on-screen instructions
Can’t find the email?
Go to https://resolution.seel.com, enter your email and order number or policy ID, and follow the prompts.
Need help? Contact Seel at:
📧 support@seel.com
❗ Note: If your order is protected by Seel, all claims must be submitted directly through them. HobbyZone cannot process Seel-covered claims.
1/64, 1/24, 1/18, and 1/12 RC cars can be shipped worldwide.
| US Only | |
| 1/64th Scale | FMS ALU35 |
| 1/18th Scale | ROCHOBBY Mogrich |
| 1/18th Scale | WOWRC School Bus |
| 1/18th Scale | WOWRC Fire Truck |
| 1/18th Scale | EAZYRC Arizona |
| 1/24th Scale | FMS Colorado |
| 1/24th Scale | FMS Land Rover |
| 1/12th Scale | FMS Jimny |